Team GDC support line got quite a few queries today about ‘missing’ vote confirmation emails. It seems that many users, trying to vote for their favorite couples, are unable to verify their votes, because they are not receiving the confirmation emails.
We are deeply concerned about this and trying our best to resolve the issues. I wanted to understand exactly what was happening on the system and here is what I found out.
(A) In the last 48 hours, TGDC system has logged 16,430 attempts to vote. A whopping 60% of these votes have already been confirmed and registered for the applicants. If you belong to this group, you are happy and you can skip the rest of this post.
(B) Out of the balance 6500+ voting emails which remain unconfirmed, almost 25% of mails have bounced and returned to our server. A mail would bounce if user (voter) has accidentally (or intentionally) provided wrong email ID. Another reason a mail would bounce is if it got rejected from a corporate mail-spam filter. For all mails that bounce, our system will make a 2nd attempt and then give up. There is no way of knowing but if your (voter) friend is complaining that he/she has not received the email, may I suggest they use an alternate email ID (the non-corporate friendly types like yahoo, gmail etc), and try again.
(C) Last, but not the least, it seems almost 75% of these 6500 emails is yet to be responded to. It is likely that your (voter) friend has plain overlooked the email, or it is possible that the confirmation email landed in their spam folder. If this is the case, persuade them to look through their mail box once more, and give you a break for your persistence.
Now here is the good news – all attempts at voting are logged on our system registering the email IDs provided with IP etc. If you feel you have some exceptional issues, and not getting any of your votes validated, do provide your URL and get in touch with Support GDC. They will certainly resolve the issue.
However my suggestion is not to get stressed out with a few missing votes. Like I mentioned in my earlier post, votes matter – but they are not the ONLY criteria. Relax - focus on your application, and start dreaming. A brave heart mentioned, in a comment to my earlier post, that they are not gunning for a single vote, but still want to make it to the TOP 100. C’est la Vie.